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Perfect from start to finish. With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. Thanks,Rebekah. Footasylum exchanges are only available in the UK. All rights reserved. Beth is Home Editor for T3, looking after style, living and wellness. Hey Karl!Thanks for taking the time to leave us a review. In just a few steps, we'll have it sorted. I'm fortunate that I don't need a credit rating so I'll wait for FootAsylum to take this 'debt' to court and they can produce their evidence to my lawyer. Will definitely be ordering from them again. They have sent them back to me and are refusing a refund. Treated myself to some new trainers and jogging bottoms in the sale! Next time it will be JD SPORTS for my next purchase. sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. 10% off at Footasylum on first orders with this promo code. Here are 8 tips for writing great reviews. Greater than 82% of reviewers feedback is Footasylum returns process could be better. For more information on the cookies that our site uses click here. To contact the Footasylum customer service team, start a live chat on the website. No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. I did receive some EMU slippers which I returned (they have confirmed receipt of the incorrect item) but still not received my order or refund.Now going to put charge back on my credit card and reorder items with a more reputable company.Terrible customer service: Live chat doesn't work, what's app repeats message, and cannot speak to the team. Thank you so much. How are you today? Was told that neither was possible because I didnt return them in the original shoe box! Do you agree with Footasylum's 4-star rating? Return an item in Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. Christmas Delivery & Returns - Footasylum Hey MattThanks for taking the time to leave us a review. We use dedicated people and clever technology to safeguard our platform. Ordered standard delivery, was dispatched the next day & arrived the day after. Here are 8 tips for writing great reviews. Happy from start to finish! It goes against our guidelines to offer incentives for reviews. Order placed Sunday afternoon and delivered Monday afternoon. Which are the instant chat and the WhatsApp!! To start a return, fill out the returns form that came with your order and follow the instructions on the form. (Supported files: jpg, png, mpeg, ogg, mp4 & webm). Find out how we combat fake reviews. Anyone can write a Trustpilot review. Package allegedly dispatched on 11th December and now reported as list in transit! Up to 50% . 27 Feb. At least 30% off in the . Thanks,Rebekah, Ordered a Nike Black Coat from Footasulym and within one day it arrived.Over the Moon with the coat and fast delivery.Highly recommended to anyone looking for dedicated online shopping experience.Theresa, Hey Theresa!Thanks for leaving us a review. Email never arrived so ended up going to a store on crutches to get a refund. Suggested companies are based on peoples browsing tendencies. "I was totally abused in Speke store by the manager Chris he is totally disrespectful and the discrimation and lack of empathy from this manager towards disabled is absolutely shocking I hope this man doesn't face the public every day his attitude is awful try and do an exchange with the reciept yes that is right with the actual reciept this man terrorised me infront of members of the public while I accompanied my disabled sister there absolutely shocking behaviour from a manager of a store im Totally gobsmacked of his behaviour most arrogant man I have ever had to deal with massive chip on his shoulder because his staff member give me wrong information he then proceeded to abuse me I've posted his picture please beware of this man when shopping at the speke store", "Do Not use this company \r\nordered shoes on 3\/5\/22 on line as a birthday gift - gifted on 19th May ( actual birthday ) but shoes too big and tried to exchange in Westfield ( told not possible as paid by PayPal)\r\n \r\nDidn't have next size up so had to order something else on line as wouldn't give credit note ! Rolling eyes, rude attitude. Footasylum discount codes March 2023 - finder Ireland That is great news about the fast delivery.We hope to see you again very soon. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. Hey Maria,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. Wore them only half a dozen times and the suede covering split along the line of the little toe crease. Please refresh the page and try again. Footasylum is a sports fashion retailer in the UK with 70 stores and over 2,700 employees nationwide. Men's, Women's & Kids' Trainers & Apparel | Footasylum What Is Nike's Returns Policy? | Nike Help You will receive a verification email shortly. Anyone can write a Trustpilot review. - Callum Phelps, posted 11 months ago Check out what 59,340 people have written so far, and share your own experience. Here are 8 tips for writing great reviews. "No returns or exchanges will be accepted between Monday 26th December to Wednesday 28th December". People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Unable to get in touch with anyone from customer service to resolve issue. Just noticed that the box they have sent them in isn't for the correct trainers. Tried to send Crocs back as they didnt fit my daughter. | Read 8,321-8,340 Reviews out of 55,152 All items must be returned in their original boxes and packaging. 1. Tried to send Crocs back as they didnt fit my daughter. Got them cheaper than any other website. The Footasylum app has all the latest streetwear, athleisure and footwear, including heritage styles, exclusive colourways, cutting-edge technology and much more. 2. Stay ahead of the game with the latest trainers and clothing from Footasylum. An email update at this point would have been helpful due to the vast amount of time I have wasted chasing this on a live chat that cuts you off with no outcome. Footasylum Reviews | Read Customer Service Reviews of www.footasylum Ordered standard delivery, was dispatched the next day & arrived the day after. I can't even point the blame at one member of staff because they were all terrible. This arrived within only two working days and all items were delivered intact and all there. Footasylum on the App Store The lines are open from08:30 - 19:00. Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. Click the 'Copy' button to copy it. Shocking customer service, an item was missing from my parcel and all they kept saying was that they had cctv footage of the item being packed and could not resend it.Disgraceful how they are able to operate. Price was unbelievable for what I got! 2023 Trustpilot A/S. The trainers are clearly not of merchantable quality and it is unreasonable to expect a purchaser to keep shoe boxes! Accurate And Undamaged Orders. How does Footasylum deliver? - Reviews Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. If you miss this window, youll have to go through the returns process. Highly recommend and will definitely buy from Zavetti again. Popular Christmas FAQ We had to ask him 3 times just to make sure, because he would just mumble something and walk off. The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. Ordered almost 400 worth of clothes for my son on the 12th of December! I brought some trainers and returned them just before the 28 day period which was allowed for returns. From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. Find out how we combat fake reviews. Disgusting cant believe its taken a whole week to get a response by text to be told Il have to wait for refund but yet I paid next day that Iv not been refund for. The lady at the till was no better. We are so glad to hear you are happy with the service. New customers only. This time, however, when I ordered, their courier choice was Yodel. Next time it will be JD SPORTS for my next purchase. Our 16 year old son made a two bus 18 mile return journey only to have this pointed out by the assistant. For people who want unlimited delivery, you can pay 9.99 for a full year of free unlimited priority delivery with no minimum spend. Hi Sinead,Thanks for taking the time to leave us a 5-star review.We are so happy you love your order! 1996 Retro Nuptse Jacket. Returned to Preston, Lancashire store today with purchase receipt to exchange them or get a refund. Shoved the card machine into our face. Returns and Exchanges Taken a risk with your gift this year, or not sure on their size? Order placed Sunday afternoon and delivered Monday afternoon. Up to 60% off at Footasylum on selected women's t-shirts. She got the problem sorted in minutes. Discount. I have been waiting for confirmation that my return has been received/refund for 3+ weeks. I will always order with footasylum I am very happy with the service and products. OL10 2TA. 3 ratings with the average rating of 4 out of 5 stars. AnswerThePublic listens into autocomplete data from search engines like Google then quickly cranks out every useful phrase and question people are asking around footasylum on 01 Feb. It's a goldmine of consumer insight you can use to create fresh, ultra-useful content, products and services. Ordered Nike trainers. Under Armour Tech Quarter Zip T-shirt 4066499106 Mens Tops. Would you like to add a photos or videos? Ordered some trainers at 10.30pm amd paid for next day delivery. No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. We use dedicated people and clever technology to safeguard our platform. Replies to negative reviews in < 24 hours. Ordered a coat which was too small.tried to return through the inpost lockers but were all constantly full in my area.rang customer services and explained that im disabled,to be told by a very couldnt be bothered attitude,that a return label would be sent via email to send it back via a different courier. By using a. Been trying via live chat, what's app and calling HQ. 10/10 will not be using footasylum again. It needs to be unworn or unused and still have the original tags. I would avoid at all costs. After that drama of getting the trainers upstairs, and trying them ondecided to purchase at the till. We spoke to Footasylum's senior leaders . Bad after a whole week of trying to find out whats been going on to be just told my order is lost in transit and will take up to 10days from a refund. Ordered coats for 2 of my sons in the sale. Courier. I would definitely recommend and will be a returning customer. They also offer a WhatsApp device but it doesnt work. Great to hear that the parcel arrived so quickly. Nike Retro Fleece Jogger 4083633700 Mens Sportswear. That's because you can return Nike online orders, including custom Nike By You sneakers, for any reason within 30 days of purchase (some exceptions apply). FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. I wanted to return them but thought the trainers themselves might get damaged so taped up the box for return. Treated myself to some new trainers and jogging bottoms in the sale! Shocking company - bought two items trainers and sliders order value 100.28 never received. To break them up politely to ask for helpit was like I had sowrn at them. We are so glad to hear you are happy with the service. my issue with this is that you are only informed of this variation after you have paid for the item in the first place so at what point do we get to object to this term. That is great news that they arrived a day early!We hope to see you again very soon. This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. 1 Helpful Report (3 years ago) F Returns - Difficult 0.00% Industry Average " I got the wrong size shoes and to return them I have to pay 160 . Ordered and paid on 10th December my daughter's Xmas present. Wore them only half a dozen times and the suede covering split along the line of the little toe crease. As we were waiting for our trainers to come up, they constantly were putting their hair right, their clothes right, stopping infront of every mirror to check themselves out, adjusting make up. Still over 300 down! 44.99. Hey Getta,Thanks for leaving us a great review. You have 28 days to return your items and you'll need your original receipt or delivery note. Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). Thanks,Rebekah, Absolutely smashed it with the help from the fosse park team staff he helped me with what. Useless. If you don't like it, leave. Thank you so much. Hi Sinead,Thanks for taking the time to leave us a 5-star review.We are so happy you love your order! We hope to see you again very soon.Thanks,Rebekah, Terrible customer service, they over sell stock make up some delayed delivery emails and then wait for you to contact them after a week saying they dont have any in stock heres a refund. Take care!Thanks,Rebekah. Manners cost nothing. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. Difficult, posted 2 weeks ago Extremely moody.I've never seen such self absorbed people. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Companies can ask for reviews via automatic invitations. The lady at the till was no better. Absolutely fuming with this company. They also offer a WhatsApp device but it doesnt work. Ordered some trainers at 10.30pm amd paid for next day delivery. Thank you so much. Will definitely be ordering again in the future, Great costumer sevices,I will highly recomanded I will come back as costumer sooni was ordered a pair of crocs,they look amazing,Thank u My parcel arrived 1 day earlier the Yodel driver was prompt and answering to my messages, Hey Elena,Thanks for taking the time to leave us a review. Companies can ask for reviews via automatic invitations. Absolutely fuming with this company. If you request next day delivery your order must be placed before 23:00 Monday to Friday and before 23:00 on Sunday to be delivered the next day. Disgusting cant believe its taken a whole week to get a response by text to be told Il have to wait for refund but yet I paid next day that Iv not been refund for. Great to hear that the parcel arrived so quickly. Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. Looks like they have found the nearest spare tatty box to send them out in. Shopping & Fashion Clothing & Underwear Shoe Store Footasylum Footasylum Reviews 59,796 Great 4.0 VERIFIED COMPANY www.footasylum.com Visit this website Write a review 4.0 total Filter : Most relevant CL Clare 18 reviews GB 7 hours ago Perfect from start to finish Perfect from start to finish. With this in mind, Footasylum put all black shoes and all white shoes in its own featured collection so shoppers can easily find the most popular shoe style in classic colours. I would definitely recommend and will be a returning customer. Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. We had enough to look as it took ages and I was just gobsmacked, watching them treat their customers as though they were a nuisance. Returning faulty goods to footasylum MoneySavingExpert Forum Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. We also ensure all reviews are published without moderation. Hey Cheryl Thanks for leaving us a 5* review we really appreciate it.