First, I work in a system, and I respect that. You are responsible for employing over 300 000 professionals, a third of them being nurses and doctors. During my training, I worked with community volunteer organizations in Peru, inner-city Chicago, and Russia. When have you had to adapt to change in the workplace? Deadline: October 5, 2022. Perhaps you are watching TED talks to gain skills in a particular area, reading the latest-and-greatest book on the subject, or maybe you are taking a seminar at a nearby community center. I discussed with hospital credentialing and became the first PA proctor in our Heath system. Be sure that some of the skills you mention are a match with what Kaiser Permanente is looking for in the job posting or job description. They are also looking to hear that you understand the greater role this job plays in providing excellent service to the patients and fellow colleagues that you would be serving in this role. We hire professional interviewers (people with multiple years of experience interviewing candidates) to help us create our interview questions and write answer examples. Great answer! Make them think we care about them as if they were our family members so that they will come back.". Using a text messaging system, health care giant Kaiser Permanente signs up more than 11,000 of its neediest California members for government subsidies from CalFresh, so they can buy groceries. We will see how stellar my skills are after that course! I take the time to listen and reflect back to ensure that I am providing the best care possible. I don't like environments that are littered with negativity, but always do my best to remain positive in these situations. By bringing awareness to it at the moment, I find my propensity to hold onto control has decreased, so I'm certainly moving in the right direction. I am always sure that when at home, my family gets my attention first. "My customer service skills with my patients are definitely one of my strengths. You may also excel as an empathetic listener, able to help resolve conflict and build strong relationships. I am a keen observer with a great memory, which allows me to recall unique solutions or ideas each and every day on the job in our fast-paced work environment. Read our Terms of Use for more information. I listen, mirror, validate, and empathize. I love the fact that Kaiser Permanente seeks to improve the health of both your members and communities that you serve and I'd love to be a part of that mission moving forward. Talk to the interviewer about how you can maintain that appropriate balance for yourself. We all come from different backgrounds, different educations, and different points of view and I truly respect the views of all people to help our team function at its best. If they want help, Ill help any way I can. With my coworkers, I am the person that is usually quiet and takes in as much information as possible when we are in a problem-solving environment. As the manager, I knew I could not let this behavior continue. It seems you would be a wonderful teammate to have around. Once developed, I researched and put out contact to users of the systems and we saw a great response rate to the survey. Discuss the ways that you would build strong and healthy relationships if hired. I am very fortunate to be where I am at today, and I think it is vital that people lend their time and efforts to help those that are less fortunate. I didn't notice we have new 90 tablet bottles instead of the 30 tablet bottles, and I filled 3 of 90 tablets bottle instead of 3 of 30 tablets. My personality would positively benefit your team at Kaiser Permanente through my consistent approach to doing the right things in patient care. 3. With this question, the interviewer is trying to get an idea of how you interact with challenging people, such as a coworker who is hard to please or has a tendency to intimidate others. ", "Delivering bad news to a patient is very difficult. There are many tools that you could use to excel in your job but remember - the most significant tools you possess are an excellent attitude and a great team backing you. We also raise chickens and goats and have a couple of horses as well. Immediately, I logged on to our email system to find out that the employee in question had requested the day off and I had totally missed their communication to me. Now, I make sure that I find that healthy mix of providing friendly care to my patients while being timely on my rounds. In addition to this, I also subscribe to a couple of medical-related journals, including the NEJM. Are there any specific action steps you would need to take to reach your goal of becoming a PA? "Every morning I listen to X Podcast because I find the information to be fresh, and valuable. What you describe is a good fit for me, reputable vendors value these skills, and I'd like to represent a company that wants to create long-term sustainable partnerships. There are no other roles for that position". In looking to hire you at Kaiser Permanente, your interviewer wants to know that you have a methodical approach to problem-solving. I was tasked with spearheading a task force. As you answer this question with a specific example from your past, reiterate to your interviewer that you have excellent verbal communication skills and listening skills that will help you be a great communicator on their team at Kaiser Permanente. I am a competitive individual and enjoy keeping fit. Employees of the organization must be able to work with a wide variety of people in a wide array of departments. Our interview questions and answers do not represent any organization, school, or company on our site. Kaiser Permanente expects their employees to stay up-to-date on their respective fields, and today's technology makes this reasonably easy! In knowing that, I reached out to key players from our emergency department, nursing administration, and med/surgery unit to take part on our committee. These are exactly the steps that an interviewer would be looking for. It sounds as though you lean on a variety of reputable sources, which the interviewer should be happy to hear. What makes you want to give back to your community? You also made sure to take action so that this did not happen again. In the end, their participation ensured that all departments that this decision would affect had a say in the new process. As well, I am an active participant in my local rotary club. Talk to the interviewer about your emotions and if they have ever affected your productivity at work. With this question it's important to explain a team challenge and how you collaborated with your team members to go above and beyond the call of duty to achieve a goal or overcome an obstacle. My organized and efficient communication skills will be an asset to Radiology when communicating with other departments.". If you can, provide an example of a time when you implemented a stress-management technique in your current role and explain why it was effective. Kaiser Permanente Interview Questions in Atlanta | Glassdoor Wrapping your answer up by talking about something impactful you've learned by working with a diverse team illustrates that you are authentic when you say that you see the value in diversity and inclusion. Over time, I have learned to be open and honest with people in expressing my views in a nice way and this has really opened my eyes that most people are really very accepting of new ideas. Upon using my reflective listening skills to calm them down, I took the extra time required to walk the customer through every line item on their billing statement until they fully understood each item. When we become working adults, it is this fact that can help bring many ideas to the table in a work environment. Talk about your qualifications and skills that will help you to do this job well. I've cleaned up your answer slightly to more successfully deliver your message. Patient care requires a strong amount of compassion, and Kaiser Permanente strives to provide compassionate care to their patients. This question is a little tricky because it's unclear. ", Our Professional Interview CoachKevin Downey Reviewed the Above Answer. Discuss with the interviewer what you think you will need to deliver exceptional service in this role. These relationships are created from the ground up. ", "My main reason for pursuing a career in healthcare was due to my compassionate nature with people. Take this as an opportunity to market yourself as a positive employee who can enhance a work environment. Share your strengths as a problem solver, and the ability that you would come up with innovative solutions on the job at Kaiser Permanente. Talk to your interviewer about a time when have had to adjust to changes on the job. What is the hiring process for remote jobs at Kaiser Permanente? Outside of our animals, my family loves to camp around the region and we do so on many weekends each year. ", "I believe I have good customer service with my patients, and coworkers because I treat them with respect, ask them how are they doing. Indeed's survey asked over 1,877 respondents whether they felt that their interview at Kaiser Permanente was a fair assessment of their skills. I believe that, if asked, my colleagues and supervisor would say the same about me. Kaiser Permanente takes great pride in having a very positive and nurturing environment. ", "I am an avid marathon runner and have traveled to 10 countries in the last eight years to compete in a variety of races. "Knowing that the main mission of the organization is improving the health of the communities that Kaiser Permanente serves, my forward-thinking vision will make me a very successful employee in this role. We do not have advertisements on our pages but we do try to make money through paid-memberships. - I'm a recent graduate of San Jose state. If necessary for my own personal good, I don't hesitate to walk away from my desk and take a walk to calm my brain a bit before stepping back. As you answer, talk about how the diverse environment helped you grow and thrive and how you helped foster a culture of inclusion. I utilized many resources for research, both inside and outside of our organization, and these resources were crucial in our success. This illustrates your ability to transform stress into action, successfully turning a negative into a positive, to accomplish your goal. Do you tend to take on a formal leadership role or tend to lead by example in more of a supportive position? Kaiser Permanente was born: in response to the staggering economic conditions of the Great Depression. He ended up requesting and receiving a transfer. If you are passionate, you could choose to refer to yourself as expressive, communicative, open, and unreserved. "Every day at work, I remind myself that everyone I come across has their struggles. We do this by creating interview questions that we think you might be asked. ", "I will be successful in this role because I'm responsible, hardworking, learn fast, multitasker, and I'm reliable. Lastly, it's a great idea to ask the interviewer what resources they refer to for industry trends. Also, I am organized, bilingual, and I have pharmaceutical knowledge. Unfortunately, the sales have shut down. ", "I was working in a clinic where the primary population was low income. At Kaiser Permanente, the most difficult side of working in the healthcare industry entails having difficult conversations with both colleagues and patients. 57 questions about Interviews at Kaiser Permanente. . "I dislike working in a negative, low morale environment that is plagued with office politics. At Kaiser Permanente, there may come a time when you have to calm down a situation with an angered patient, family member, or colleague. Great work giving your example and then highlighting how you corrected the error. Does it help you build trusting relationships with community members? I would plan to make a positive impact very quickly by conducting training with staff and implementing a code of conduct within the clinic. ", "A patient scheduled for an Intrathecal Chemotherapy injection was delayed several hours. Assure the interviewer that you can handle this type of task in a transparent, empathetic, and professional manner. Avoid speaking negatively about any patients or colleagues and use a recent example from your current role. Kaiser Permanente interview details in Atlanta: 95 interview questions and 76 interview reviews posted anonymously by Kaiser Permanente interview candidates. This skill means that, in most projects, I am great at creating a plan of action but am most comfortable passing the final patient-facing tasks to our more extroverted personnel. We did that twice a week, and it completely solved our scheduling problem. In fact, if a particular rumor or bad news was being passed along, I would simply squash it and move on. Questions and Answers about Kaiser Permanente Interviews What questions did they ask during your interview at Kaiser Permanente? ", "Having worked as an RN for eight years now, my ultimate career goal is to be in a leadership position like a department director. To help you prepare for a Kaiser Permanente job interview, here are 35 interview questions and answer examples. Make sure to avoid speaking negatively of anyone, and be sure to end your response with a positive. These experiences have really opened my eyes to working with people from backgrounds different than myself. A five minute walk or a quick conversation with a colleague can make a world of difference in breaking up a hectic day. "In this profession, my customers are my patients and their family members and I look to be at my best in providing excellent care and compassion to them. ", "I know this will come off as cliche, but it's truthful. In the end, I try to always treat others the way I would expect to be treated if I were in their shoes. Is this something junior staff can be involved in? When I enjoy what I do it doesn't feel like a chore. You can be candid in your answer; recognizing that you aren't great at something and acknowledging your need to improve. Dental benefits. ", Our Professional Interview CoachAmanda Knight Reviewed the Above Answer. "I would describe my personality as approachable, light-hearted, and positive. Custom Care & Coverage Just For You | Kaiser Permanente The sheer size of Kaiser Permanente makes them a very culturally diverse organization. 35 Kaiser Permanente Interview Questions & Answers Table of Contents Adaptability 1. ", "Yes, I handle all of these administrative tasks in my current role. Being newer to my career in healthcare, my biggest goal as of late has been to take as many related courses and workshops as possible. In a positive tone, discuss how you made the situation work! Here at Kaiser Permanente, I would look forward to being the ideas person on your team and also expanding my confidence and skill set in taking the lead on some projects. If possible, avoid extreme responses that include speaking negatively of others or naming people. I would also need a technologist to assist me who could adjust to my easy procedural style.". Most interviewers will interpret a cliche response like that as dodging the question. There is a balance between allowing normal emotion and allowing it to impact your work. I've spoken with my current manager about it, and we've developed a system where he can call me out on the behavior since often I'm not aware of it. Bring up anything that is interesting and highlights your ability to be a responsible, reliable, and bright individual on the Kaiser Permanente team. Tell me about yourself. At Kaiser Permanente, integrity is held in the highest regard. I work good under stressful situations, and I'm good at resolving patients' problems.". As part of the team, I lead the cause of making sure that we took all factors into account and walked through all solutions that we could imagine. We are all human with our weaknesses, so don't be afraid to share yours! Second, I want to be the best at what I do. It is not the ideal situation, but I have always adjusted for the good of the team. Explore. Borja estimates that. It's professional to take a few minutes after an encounter like that and let those emotions come and go. If you want to ace your upcoming interview, practice with our topical-based interview question sets. The lady said she needed the medicine that day, and if she didn't have it that day, she will go to a hospital and send the bill to us. In addition to this podcast, I also subscribe to a couple of industry blogs. You are showing the interviewer that you are highly capable in either situation. I think the right answer is, 'of course, but not for long!' In the end, you want to ensure your interviewer that you would join the team at Kaiser Permanente with the utmost integrity and accountability in your work. It sounds as though you have exceptional patient service skills! ", "I will learn fast all I need to know to better help patients so I can answer their questions and make them feel cared for and improve patient care.". I am warm-hearted, responsive to my patients' needs, and always empathetic to others. ", "Working as part of a large team, there is a need to be extremely accurate in my patient care notes. ", "I am an avid fan of Google alerts! Your interviewer at Kaiser Permanente fully understands that any candidate that they interview experiences stress in their work. While I am confident that my skills and experience are a great fit for this role and for your patients, the better I know the procedures, policies, and systems within the organization, the more wholly I will be able to help the patients I would be working closely with. I don't know what the patient could be going through, but showing I care for them and treating them like family will make a difference for them to feel better. Depending on the role you are interviewing for at Kaiser Permanente, a majority of the work could be in a team-based environment. I know what I want to be done and how I want it done, so it's often easier to do it myself. ", "No problem. I make sure to practice empathy. I understand that, as a condition of employment, Kaiser Permanente conducts post-offer drug screens, background checks, health screening (if applicable), and verification of eligibility to work in the United States using E-Verify. Also, for every month with zero sick days, a bonus was added. Search Jobs - Kaiser Permanente Careers - Oracle Because this is a situational question, consider using the STAR (Situation, Task, Action, Result) method to provide a story-based example. You can improve your response by assuring the interviewer that you have a flexible salary range, but that you'd like to be compensated appropriately based on your experience and performance record. No matter how you answer, your interviewer will be looking to hear that you can overcome any negative work environment and express your ability to do so by talking about a time you overcame a tough situation in the past. Working in the healthcare services industry at Kaiser Permanente means that you could be in contact with vulnerable people, children, pharmaceutical drugs, drug-related equipment, confidential information, and other areas of sensitivity. 1 / 41. Under President Franklin Roosevelt's New Deal policy, America reached out to help those in dire straits. ", "In my current position, we were running into several issues about a year ago that involved the inventory and stocking of supplies in patient rooms. "In my current position, I was part of a team that was tasked with evaluating and improving our patient discharge procedures from our unit. To do this, we developed a survey where respondents could answer questions on the EHR regarding ease of use, effectiveness, and effect on patient care. ", "Currently, I spend one weekend a month building homes for Habitat for Humanity. ", "When I started in Interventional Radiology, I was not trained in IR procedures. In the end, we awarded those with perfect attendance a $600 bonus. How to nail an interview with a chatbot - Fast Company My care reflects on the organization as a whole and with the fact that word of mouth travels fast, I want my patients to come back again and again for their healthcare needs. In leading this project, I gathered a diverse team around our clinic that went through a rigorous process of defining the problems and creating solutions to those issues. If you have an example or two of a time where you had to have a difficult conversation on the job, don't hesitate to talk about how you handled that experience and what you learned from it. As you talk openly and honestly about your personality traits with your interviewer, try to match your personality traits with the mission and values of Kaiser Permanente. Having worked in the field in Philadelphia for a few years, I am greatly excited about this opportunity with Kaiser Permanente because of the opportunity to work as part of a larger team and to help make this community a better and healthier place to live. While we are all human and make mistakes, the key to this question for your interviewer is how you handle the aftermath of a mistake to make things right. "I recently worked with a patient over the phone who was incredibly upset when they believed that we overcharged the services we provided. However, it can inhibit my ability to grow. ", "The people on the frontlines of a business are vital to the success of any organization. "The part of my career that brings me the most stress is when the schedule is running behind due to many different factors. Consider the skills and qualities that help you successfully face problems on the job and be sure to reiterate them to your interviewer. ", "I have found, in the past, that I work well in an individually driven environment; however, I can certainly be productive in a team-based setting as well. ", "I am a great problem solver because I know that it is a process that requires me to think rationally and not allow my feelings and judgments from looking at the facts. Interview questions and answer examples and any other content may be used else where on the site. To help myself on a day-to-day basis, I tried to stay as positive as possible with others and wouldn't be the person to pass along negativity. I can be funny, but my sense of humor is pretty dry, so people don't always know that about me when they first meet me. This approach has greatly reduced in-house issues related to communication. I document all necessary information as soon as possible so that the record is up to date and accurate. "My team is made up of great communicators, whom I have trained to take every piece of information and break it down to the simplest factor. A career in healthcare can be emotional at times; however, I choose to focus on the positives. These are all excellent skills to have, and you sound very talented! During your interview, your interviewer will want to be assured that you would be a champion for D&I if hired for the position. A large organization like Kaiser Permanente walks a fine line when talking about promoting from within because departments want long-term retention while also wanting their employees to reach their goals within the walls of the organization. Every day I learn something, and that's because I choose to get better. For medical ordering and inventory, I have used a variety of software and programs that were put to use by my organization. Text Message Reminder Program I volunteer with their organizations in various roles. When I went to continue my rounds, another patient had tried to get out of bed to make it to the bathroom and had suffered a fall. Click the card to flip . If I am unable to understand a team member's personality, I try to be professional and interact in a courteous manner.". where i concurrently pursued a degree in both nursing and biological sciences. I take the time to get to know my coworkers and what makes them tick internally to ensure that we work better together. If posed a question like this during your time with them, your interviewer will be looking to hear that your own patient care philosophy is a great match for Kaiser Permanente. In detail, discuss any hurdles you had to overcome and how you worked with your teammates to handle the challenge. My notebook saves me when I'm swamped, but I try to be efficient and put info directly into the (group record/EMR/chart) when I can. It's great that you are working on asking for help from a variety of people when needed. Problem-solving and dispute resolution are critical skills to possess on the team at Kaiser Permanente. Take a few minutes to tell the interviewer a few things about yourself. To my external vendor customers, I speak openly and honestly about our organizational needs and partner with them to create innovative and effective training sessions for our employees. What they're looking to hear by asking this question is that you have the ability to manage your stress in a healthy and productive manner. I am currently pursuing my MBA to help advance me into a leadership position later in my career, and I'm hopeful that opportunities will exist down the road with Kaiser Permanente when I am ready to demonstrate my ability to lead. "I am a great problem solver because I do not allow stress to cloud my judgment and mute my sound decision making. The staff wanted to start double-booking patient time slots. Wonderful! Submit as soon as possible so that you will have more time to gather the required supplemental documents. The call was almost one hour in length, but it was worth the time to smooth over an important customer-related situation. If you tend to take the lead, you can let the interviewer know, but avoid sounding overbearing. "I have often been complimented on my relationship-building skills. The chatbot function asks candidates about the basic skills and experience necessary for the job and can also answer basic questions about the job, salary, and other aspects. I have always been great at working behind the scenes with the result being efficiency for others. Looking back, I now make time in my calendar every day to review all emails that have come in and take action on any that are required so that nothing gets missed. Kaiser Permanente was updated by Ryan Brunner on November 21st, 2021. Conversely, you could be relied upon to work solo a majority of the time and need the ability to make quick decisions on your own. I feel that your focus will be a great fit with my long-term career goals to eventually work in primary care with a great organization. That way, it's easier to transition care, and the patient has all their info in the same place. I grew up in a fairly homogeneous town in Montana. Kaiser Hiring Process: Job Application, Interviews, and Employment Stress can often be a regular part of the day-to-day work experience, especially in healthcare. Tell the interviewer what your impact goal is, should you be the successful candidate for the job. I also receive emails from different pharmacy pages with interesting articles.". "I am a highly detailed person, and I thrive on having a high level of organization in my day. Prior to your interview, put some serious thought into what drives your patient care philosophy internally and sincerely reiterate to your interviewer why you hold this philosophy near and dear to your heart. Assure the interviewer that you are able and willing to pass a complete background check if hired at Kaiser Permanente. No matter what role you're interviewing for at Kaiser Permanente, you will likely face some stressors in the day-to-day activities of the job. These go above and beyond what it means to provide compassionate care. "In my current role there is a lot of staff turnover when it comes to our management team. I understand that it's part of the job. Healthcare is not a place for gimmicks because health is precious and irreplaceable. I look at the problem and its potential solutions from multiple angles, and I am not afraid to make a creative decision that might seem off the beaten path. ", "I'm a very detailed and organized person. Reiterate to your interviewer that you are aware of the stressors that come with this role. ", "I'm a bit of a nerd. Maybe you are a pen and paper person. "In my current job, I had a team member who would scoff at other co-workers' ideas in meetings. With the new information you have gained during the interview, think about the job and consider if the offer is what you need and want. Hiring Age. "In my most recent position, we had a consistent problem with employees showing up late for their shifts or calling in sick at the very last moment. I also keep myself open to my colleagues so that they can know and understand me better as well. "I have worked with diverse groups of people most of my career, including my time in college. I gathered pertinent information from the EMR, and discussed the case with the Intensivist and the patient's nurse. I am a very energetic, positive person who would like to contribute to a healthy, collaborative team.". I have had to adapt to 3 new managers in the past four years and each has had their own unique styles and expectation.